Job Announcement:

VACANCY ANNOUNCEMENT

Public Safety Dispatcher-Police Dept.

Schedule: 40-hour work week

PAY

Start	$29.74/hour
1 year rate	$30.59/hour
2 year rate	$31.38/hour
3 year rate	$33.03/hour

 

Review Union Contract HERE                      

Closing Date: APRIL 14, 2025

Applicants must pass CPCA exam prior to applying. Qualified applicants will be invited to attend an oral board interview. Conditions to be met prior to hiring are successful Background Investigation, Psychological Exam, Pre-employment Drug Test and Chief’s Interview.

 

TOWN OF ENFIELD

JOB DESCRIPTION

                 

TITLE: Public Safety Dispatcher

SALARY RANGE: As Defined By Contract

DEPARTMENT: Enfield Police Department

DATE: March 4, 2024

 

GENERAL STATEMENT OF DUTIES:  Performs activities relative to the dispatching of Police, fire, Emergency Medical Service resources and transfer messages and information; performs other related work as may be required. Duties include but are not limited to receiving calls for service and dispatching officers, EMS personnel and fire personnel; maintain communication and monitor police, fire, and EMS radio channels; document information and provide support; utilize computer systems to complete dispatch and support functions.  

 

SUPERVISION RECEIVED:  Works under the Civilian Services Manager, or his/her designee, who issues instructions regarding work assignments and who may review performance periodically to determine effectiveness.

 

SUPERVISION EXERCISED:  A lead dispatcher may provide supervision over other dispatchers concerning the setting of schedules, training, evaluation of dispatchers and certain administrative functions relevant to the dispatch operation.

 

ESSENTIAL JOB FUNCTIONS:  Regular and punctual attendance; receives messages at the Public Safety Complex; evaluates information received and takes appropriate action; transmits information and/or instructions to patrol cars, fire apparatus, ambulance personnel or to any designation as required; maintains complete and accurate records of messages, complaints and information received and transmitted; operates various types of communication and office equipment; monitors prisoners via remote cameras; provide pre-arrival medical instruction to callers utilizing the approved Emergency Medical Dispatch protocols.

 

OTHER JOB FUNCTIONS:  Maintain fire sprinkler system tests; maintain confined space log; monitor school alarms; performs related work as necessary.

 

PHYSICAL DEMANDS:  The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, and hear. The employee is occasionally required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. Hand-eye coordination is necessary to operate computer and various office equipment. The employee must occasionally lift and/or move more than 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision, and the ability to adjust focus. 

 

WORK ENVIRONMENT:   The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.

 

MINIMUM QUALIFICATIONS:

 

KNOWLEDGE, SKILL, AND ABILITY:  Ability to speak the English language clearly; ability to operate radio and teletype as well as other communication and office equipment; clerical aptitude; ability to work effectively with the general public; ability to type at a tested rate of speed and ability to work various shifts.

 

PERSONAL ATTRIBUTES:  Good character; clarity of voice, both on radio and telephone; ability to handle stressful situations.

 

INVESTIGATION OF FITNESS: All appointments will be subject to a satisfactory investigation, which may be conducted either before or after the appointment. Candidates will be investigated to secure evidence of their honesty, integrity, and general character. Evidence of habitual use of intoxicants to excess, moral turpitude, disrespect for the law, unethical dealings of material misstatement of fact on the application will be considered sufficient grounds for rejection.

 

EXPERIENCE AND TRAINING:  High school diploma or equivalent and one (1) year of experience in work involving duties comparable to the duties described or a minimum of one (1) year of employment as a police officer.

 

The duties and job functions listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  

 

The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA).  If you need an accommodation in the application process, please contact the Human Resources Department. 

EOE/AA/M/F

Please direct questions regarding this position to mgillette@enfield.org