Walton County Sheriff's Office - Information Technology Staff I
Job Overview
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Job Announcement
General Statement of Job
The Information Technology Staff I is an I.T. professional responsible for monitoring and responding to the needs of the Walton County Sheriff’s Office computer users. This position responds to end users’ needs utilizing various communication methods, in person, on the telephone, and through the use of remote management applications. He/she is experienced in setting up and installing personal computers (PC), installing, and troubleshooting printers, configuring and troubleshooting issues with cellular devices, and working with a wide variety of IP-based technologies. This position is responsible for configuring and setting up end user accounts, profiles, and applying the appropriate permissions. He/she supports end users and applications for a diverse array of disciplines varying from Law Enforcement, Corrections, Fire Services, and Animal Control. He/she is highly motivated and has excellent customer service skills.
Minimum Qualifications
- Associates Degree in Computer Science and/or
- Comptia A+ and/or Comptia Network +
- In lieu of education a High School Diploma with three or more recent, contiguous years of experience in a related field.
Essential Job Functions
This list of functions, duties, responsibilities, skills, and physical abilities is not intended to be all-inclusive, and the employer reserves the right to assign additional functions and responsibilities as deemed necessary.
- Regular and prompt job attendance.
- Required to obtain and maintain Criminal Justice Information Systems certification.
- Confidentiality, integrity, and accountability of public safety information.
- Install, configure, and troubleshoot issues with physical and virtual computers.
- Install, configure, and troubleshoot issues with VOIP phones.
- Troubleshoot issues surrounding low voltage wire (CAT 5/5e/6/6a, etc.).
- Perform cable management duties.
- Perform imaging and recovery operations on computers.
- Perform hardware component replacements on computers.
- Perform printer installations and troubleshoot printing issues.
- Troubleshoot and resolve user connectivity issues.
- Add, configure, and edit user and computer accounts in Active Directory.
- Add, configure, and edit printers on print servers.
- Add, configure, and edit user accounts in access control systems.
- Add, configure, edit, and troubleshoot video management system.
- Perform duties associated with video surveillance and body camera systems.
- Mitigate and respond to threats reported by threat detection systems and monitoring services.
- Properly install, configure and troubleshoot issues relating to varying report management systems.
- Safeguarding of agency intellectual property stored by cloud providers.
- Maintenance and accountability of enterprise cellular accounts.
- Communicate and coordinate with vendor(s) relating to agency assets.
- Provide support for agency applications for other government agencies, as directed through the chain of command.
- Ensures all agency IT assets and their configurations are maintained according to all applicable CJIS policies and NIST standards
- Enforces user compliance with CJIS policies through user controls, education, and training
Required Knowledge, Skills, and Abilities
- Skilled in Microsoft Office 365 software.
- Function within a high performing team.
- Troubleshoot highly technical and complex computing issues.
- Planning and scheduling skills.
- Ability to analyze and document workflows.
- Ability to collect and present data.
- Oral and written communication skills.
- Knowledge, interpretation and application of policies, procedures, general orders, and directives.
- Demonstrates self-initiated activity to contribute to the goals consistent with the agency vision.
- Demonstrates congenial, respectful, and productive behaviors and attitudes towards others in working relationships and situations.
- Adequate abilities in developing and revising organizational workflow.
Standards to Perform Job Functions
Physical Requirements: Position may involve frequent sitting, standing, bending, walking, stooping, kneeling, reaching, climbing, and twisting; occasionally moving/lifting heavy items up to 50 pounds; identifying and responding to visual and audible alarms; daily operation of a motor vehicle.
Language Requirements: Position requires the ability to speak, read, and write English fluently.
Walton County Sheriff's Office is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Walton County Sheriff's Office will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Veterans are encouraged to apply. Pursuant to applicable state and federal law, preference and priority shall be given to certain service members and veterans (including spouses and family members of such service members and veterans), and certain service members may be eligible for waiver of post-secondary educational requirements as provided in Chapter 295, Florida Statutes.
Please direct questions regarding this position to work@waltonso.org
Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.
Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.