Peach County - E-911 Communications Officer

PEACH COUNTY BOARD OF COMMISSIONERS

SUMMARY

The E- 911 Communications Officer is responsible for receiving, processing, dispatching, and disbursing of emergency and non-emergency information, as pertains to the E-911 Communications Center.

Duties are performed in a fast-paced Emergency Dispatch Center environment. Communications Officers provide excellent customer service to the public while obtaining information from callers and emergency responders during stressful conditions.

Communications Officers work twelve (12) hour rotating shifts. We are open 24/7, 365 days a year, including holidays. Successful candidates will be assigned to one of the following shifts: 0545-1800, 1745-0600, as well as, having on-call duties. Employees will work 12-hour shifts with two fifteen minutes breaks and one forty-five minute lunch break.

EDUCATION, TRAINING, AND EXPERIENCE

This is a non-exempt, entry-level position. The E-911 Communication Officer should possess, at a minimum, a High School Diploma or GED and some experience in public safety communications is preferred; or any equivalent combination of education and experiences which provides the required knowledge, skills, and abilities to successfully perform the duties and responsibilities of the position.  Must be able to type 30 wpm.

Applicants must possess or be eligible to obtain within first six (6) months of employment valid GCIC Operator, Basic Communication, CPR, Emergency Dispatch, and POST Certifications.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the geography of Peach County.
• Knowledge of Federal Communications Commission regulations in the use of radio and telecommunications equipment.
• Knowledge of personal computers and word processing and database programs, including Microsoft Office Suite, Windows NT network, the internet and e-mail services.
• Knowledge of proper care and use of radio, telecommunications, and support equipment in the Communications Center.
• Ability to observe situations and events analytically and objectively, and to record and react to these situations properly, clearly, and completely.
• Ability to act and react calmly and quickly to emergencies.
• Ability to speak clearly, using proper terminology.
• Ability to handle situations courteously, tactfully, and firmly, with impartiality.
• Ability to maintain effective working relationships with fellow employees and with members of the general public.