Pflugerville - Dispatcher
Job Overview
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Job Announcement
Job Title: Dispatcher
Job Purpose |
The Police Dispatcher position is a highly professional position that is responsible for specialized work. This position is responsible for mitigating incoming emergency and non-emergency calls placed for service, extracting information regarding the call to prioritize and initiating entry to the Computer Aided Dispatch (CAD) system. This position searches for warrants, vehicle registration and driver’s information as appropriately requested. This position also plays a critical role in safety of the police and other public safety officials should the need arise. |
Job Scope |
Carries out duties in accordance with established policies and procedures; exercises limited-to-moderate independent judgement, discretion, and initiative in the performance of duties. Interacts frequently with external public and department personnel. Involved in community policing. |
Essential Duties & Responsibilities |
1. Professionally answer telephone calls and monitor the after-hours dispatch lobby visitors. Route, respond or receive information as needed per policy. Provide information when appropriate. Handle all emergency calls for service, in accordance with policy, while maintaining other duties simultaneously. 2. Receive and transmit appropriate verbal communications via radio as per department and FCC policies. Maintain contact with field units at all times. Maintain contact with other agencies as needed. 3. Receive, transmit and record data via computer terminals accurately. Utilize numerous terminals/keyboards simultaneously. Utilize terminals as an information source. 4. Responsible for monitoring and responding to assigned radio channels with duties that include: · Answering incoming radio calls from field units. · Updating, maintaining and documenting all field activity using the CAD system. · Assisting field units in locating addresses and streets · Providing additional call information as it becomes available and any other needed information requested by field units in an efficient, timely manner. · Relaying pertinent information to other law enforcement agencies and or/ambulance companies as needed via radio, phone or teletype. · Providing vital Responder safety information from CAD system to departmental employees. · Providing necessary information to maintenance crews, signal crews, tow companies, utility companies and various other non-public safety agencies. 5. Makes inquires, entries, cancellations and modifications in the NCIC systems, including: · Understanding of basic criminal classifications and civil situations. · 100% accuracy in entering into the NCIC computer systems persons, articles, vehicles, etc. · Monitoring NCIC terminal and handling confirmations and appropriate paperwork. 6. Monitors the jail to ensure safety of those in custody and officers. |
Non-essential Duties & Responsibilities |
7. Other duties, as assigned by department management. |
Knowledge/Skill Requirements |
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Education/Experience/Certification Qualifications |
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Physical Job Requirements |
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Working Conditions |
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Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.
Applicants are responsible for checking their email and logging into their PoliceApp, PublicSafetyApp, FireFighterApp or EmployementApp account to monitor for emails, scheduling and process updates.