Smith College Campus - Police Dispatcher

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Job Overview

Department Smith College Campus Police Department
Job TitlePolice Dispatcher
Location Northampton, MA

Job Announcement

Smith College Campus Police Department, MA




Job Summary

As the first point of contact between students, staff, faculty and the Campus Police Department, be professional when dealing with persons on the phone and in person. Dispatchers should remember that many times callers and those who come to the police department may be upset and the dispatcher should always talk in a calm and rational manner. Treat all persons with dignity and respect. Be crossed trained in security-related duties.

Essential Functions

  • Answer incoming phone lines and provide appropriate assistance to those calls.
  • Assist walk in traffic when the situation dictates.
  • Periodically monitor numerous security cameras.
  • Promptly answer emergency department phone lines.
  • Monitor Fire & Trouble alarms and dispatch appropriate personnel.
  • Accurately log all department calls for service, officer activity, assistance provided into the department’s computer system.
  • Make notifications to College officials and other agencies during emergency and non-emergency situations.
  • Maintain certification on the use of any State or Federal Criminal Justice Information Systems (CJIS).
  • Assist visitors at the department.
  • Support and uphold the department’s mission and community-poling philosophy.
  • Review logs, postings, trainings, emails, CJIS output at the beginning and throughout your shift.
  • Assist officers with community engagement activities.
  • Other security-related duties, including providing walking escorts and lockouts for members of the college community, as assigned.

Minimum Qualifications (knowledge, skills, education, experience, certifications, licenses)

  • Minimum of a High School diploma.
  • Previous dispatching experienced is preferable.

Preferred Qualifications

  • Can demonstrate good customer service skills.
  • Ability to work in a fast paced, multi-tasked environment.

Ability to function calmly & efficiently in all types of situation including emergencies.
Please attach/upload a current resume and cover letter in order for your application to be considered for this position.

Position Type:


About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.  A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Smith College is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, gender, age, color, religion, national origin, disability, sexual orientation, gender identity and expression or veteran status in the recruitment and employment of faculty and staff, and the operation of any of its programs and activities, as specified by all applicable laws and regulations. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Jobs close at 11:59 PM (Eastern) on the deadline date specified, or when the position capacity has been met, or unless otherwise specified in the announcement. If the deadline date is not specified in the announcement, the agency has sole discretion on setting the deadline and jobs may close without notice. It is the applicant's responsibility to thoroughly read and understand the deadline requirements and capacity limits as outlined by the agency.

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